FAQ
Orders & Shipping
Q: How soon will my order ship?
A: All orders are processed and shipped within 1–3 business days.
Q: How long until I receive my order?
A: Typical delivery times are:
- Hong Kong / Taiwan / Singapore: approx. 5–10 business days
- Other regions: approx. 7–15 business days
* Actual delivery may be delayed by carrier or customs factors.
Q: Can I track my order?
A: Yes. Once your order ships, you'll receive a notification with tracking details.
Products & Materials
Q: Is your jewelry really sterling silver?
A: Our pieces are primarily made in 925 sterling silver, offering good skin compatibility and quality.
Q: Will it cause allergies?
A: 925 sterling silver generally does not easily cause allergies; however, since skin types vary, those with sensitive skin should take note before wearing.
Q: Why does it darken?
A: Oxidation after exposure to air or perspiration is a normal reaction; a simple clean restores its shine.
Wearing & Care
Q: Can I wear it while showering or working out?
A: To extend the life of your jewelry, we advise avoiding water, perspiration and chemicals.
Q: How should I care for my jewelry?
A: Wipe with a soft cloth and store in a dry place, avoiding prolonged exposure to air.
Returns & After-Sales
Q: Can I return my order or get a refund?
A: For hygiene and quality reasons, returns and refunds are generally not accepted.
Q: In what cases can I request a return or exchange?
A: Only in these cases:
- The item has an obvious defect
- You received the wrong item
Please contact us within 48 hours of receipt.
Q: What if I simply don't like it?
A: We're sorry, but as jewelry is a personal item, returns or exchanges for personal reasons (such as disliking it) are not accepted.
Buying Advice
Q: Unsure how to choose?
A: You can refer to our "Wearing Guide," or contact us and we'll be happy to advise you.